Assistant Chat Is Slow to Respond
🚦 How to Fix Slow Text Reply Times from Your AI Assistant
1. Check the Autopilot Wait Time Setting
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Go to your AI Assistant in the platform.
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Open the Autopilot Settings (usually on the right panel).
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Find the "Wait Time" (seconds) setting.
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Set this to 0 for the fastest possible replies.
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Any number you set here is the number of seconds the AI will wait before it even starts generating a reply after receiving a message. Lower is faster!
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2. Consider the Chat Widget Type
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CRM-based Chat Widgets
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These send messages from the user → CRM → cloud/AI → CRM → user, which adds a few seconds of delay each way.
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During high-traffic periods, this can be a bit more noticeable.
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Native Chat Widgets
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These connect directly to the AI, bypassing extra hops and reducing latency.
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Recommended: If you notice ongoing delays, switch to or add the native chat widget as described in your documentation.
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Quick Tips
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If you want your AI to feel “real-time” for chat, always keep wait time at zero and use the native chat widget when possible.
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A few seconds delay is normal, especially with CRM chat widgets, but excessive delays usually mean wait time is set too high or there’s network congestion.
Summary
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Set Wait Time to 0 in Autopilot Settings.
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Switch to the Native Chat Widget for the fastest response.
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Expect minor delays if using CRM chat widgets, especially at peak times.