Prompt Snippets: What They Are & How to Use Them Prompt snippets are pre-built pieces of prompt text—think of them as reusable templates—that make it easy to quickly enhance your AI assistant’s abilities. They help you build better, ...
Dynamic Greeting: What It Is & How to Use It The Dynamic Greeting feature allows you to set different greetings and even full prompts for inbound and outbound calls without building complex logic flows or multiple workflows. This makes it faster and ...
Using Custom Fields and Custom Values in Prompting Custom fields and custom values are some of the most powerful tools for personalizing and “contextualizing” your AI assistant’s responses across all channels—calls, chats, text me ...
Making Tools & Abilities Work Consistently in Your AI Assistant When using tools and abilities in your AI assistant (like booking appointments, updating user details, or triggering workflows), your prompt setup is critical for reliability and accurac ...