Call Center Dashboard 📊

The Call Center: Your Hub for Voice Analytics & Call Management

The Call Center in your AI builder is your dashboard for tracking, analyzing, and managing all phone calls—both inbound and outbound. This central hub provides you with actionable analytics, call recordings, and detailed call logs, helping you stay on top of your voice communications.

Navigating the Call Center Dashboard

When you open the Call Center from the left-hand navigation:

You’ll be greeted with an analytics dashboard showing metrics like:
- Number of calls
- Answered calls
- Conversation counts
  These analytics give you a quick overview of call activity and engagement trends.

As you scroll down, more detailed analytic panels reveal deeper insights into your call volume and performance.

Accessing and Managing Call Logs

Click the Call List to view every call record:

See the To and From numbers
View the end reason for each call (why the call ended)

Click the ellipses (...) next to any call for in-depth information, including:

Call summary
All relevant numbers
Call duration and status
Call recording download—just click and it saves directly to your computer

💾 Tip: The Call Center makes it easy to download individual call recordings for reviews, training, or compliance.

Filtering Calls

Use built-in filters to quickly find specific call logs by date, number, or status. This streamlines troubleshooting, and audits.

🔍 Note: For some users, it may be easier to find call details or recordings via your CRM, depending on notification and workflow setup. The Call Center is a fast, focused tool for direct call analytics.