The Inbox: Managing Conversations & AI Responses The Inbox is the main hub for all your text-based communications inside your AI builder platform. Here, you’ll find SMS, Instagram DMs, Facebook DMs, and chat widget messages—all in one pla ...
The Call Center: Your Hub for Voice Analytics & Call Management The Call Center in your AI builder is your dashboard for tracking, analyzing, and managing all phone calls—both inbound and outbound. This central hub provides you with actionable ...
Where New Voice Contacts Appear The Contacts tab in your AI builder is a dedicated space for tracking new contacts that originate from your voice widgets—like the voice orb or voice button. Whenever someone interacts with these widgets and become ...