Nexis AI Platform Widgets: What You Need to Know

1. Dashboard Widgets Are in Beta

• The widgets you see in the Nexis AI dashboard (for chat, voice, etc.) are still beta features.
  
  

• These dashboard-provided widgets use iframes, which can result in:
  
  

  • Inconsistent performance
    
    

  • Slower loading or communication issues
    
    

  • Less control over the look and feel

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2. Recommended: Use Direct Code Integration

• Direct integration means embedding widget code directly into your website’s HTML (not via iframe from the dashboard).
  
  

• These versions are:
  
  

  • More stable
    
    

  • Faster
    
    

  • Easier to customize
    
    

• You’ll find installation instructions and the required code snippets in the support articles or documentation provided (check the links in your platform or below the video).
  
  

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3. Widget Types Covered

• Voice Orb
  Latest generation, more robust and reliable when embedded directly.
  
  

• Chat Widget
  Similarly, use direct code for best results.
  
  

• Other Widgets
  If additional widgets (appointment, lead forms, etc.) are available, prefer the code-based versions.
  
  

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4. What Should You Do?

• Do NOT rely on the dashboard widgets for live client sites (except for internal testing or demos).
  
  

• Instead, use the direct integration codes from the docs for production use.
  
  

• Always check for the latest documentation as widgets and embedding methods are evolving rapidly.