Fixing Nonexistent AI Assistant Replies in Chat

If your AI assistant isn’t replying at all during text conversations, there are a few key areas to check. Here’s a simple, step-by-step guide to help you find and fix the problem quickly.

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Check the Max Response Limit

Sometimes your AI assistant stops replying because it’s reached its maximum response limit. Open your inbox, click the contact, and look at how many replies have been sent. If you’ve hit the limit (like 50), increase it so your assistant can keep responding.

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Confirm Active Tag Connection

Your assistant won’t reply if there’s no active tag connected. Open your assistant editor and look for an active tag at the top. If it’s missing, follow your active tags documentation to add it.

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Avoid Duplicate Active Tags

When adding the active tag in your CRM, always select the original tag created by your AI builder. Don’t type a new one. Duplicate tags can stop your assistant from responding, even if everything looks connected.

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Check Your Logs for Errors

In the inbox, go to the logs for your contact. If you see “no tags or AI found,” the contact isn’t linked to any AI assistant. Add the correct active tag in your CRM. If you see errors mentioning “JWT,” that’s usually a connection problem. Contact your agency or support team to help reset the connection.

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Automate Active Tagging

To avoid manual errors, set up CRM workflows to add active tags automatically. This ensures your assistant always knows when to respond as soon as new leads or replies come in.

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💡 Tip: Use the original active tag from your AI builder—don’t create duplicates in your CRM.

🛠️ Note: JWT errors in logs mean a connection problem. If you see these, contact your agency for support.

 

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