Inbound Webhooks

Incoming Call Webhook: What It Is and How to Use It

The incoming call webhook is a feature that lets your AI assistant instantly notify another system (like your CRM or automation platform) the moment a new call begins. While not as widely used as the post-call webhook, it can be valuable for real-time triggers or logging call activity as soon as it happens.

Where to Find and Set Up

Location:
In your assistant editor, go to Call Settings and scroll down until you see the Incoming Call Webhook field.
How to Use:
Enter the desired webhook URL (for example, an inbound webhook address from your CRM or automation tool).

What Is a Webhook?

A webhook is a simple way for two systems to talk: when an event happens (here, an incoming call), your AI platform automatically sends data to a specified URL, triggering downstream workflows or actions.

What Happens When It Fires?

The webhook is triggered at the start of every new call.
It sends a basic payload (less detailed than the post-call webhook) to the provided URL.
Use Cases:
- Trigger a workflow or automation the instant a call begins
- Log real-time call activity in your CRM
- Notify teams or systems of a new call event

⚡ Tip: This webhook is mostly used for real-time triggers. If you need rich call data (like transcript, summary, or call result), the post call webhook is recommended instead.

Setup Notes

To set it up, paste your workflow or automation webhook URL in the Incoming Call Webhook field.
For more details on the setup follow the Post-call Webhook documentation.

When Should You Use It?

When you need immediate notification of a call (e.g., to trigger a helpdesk ticket or real-time dashboard update).
When your workflow depends on knowing a call has started—not just ended.