Customize Call Settings 🔧

Call Settings: Customizing Conversations, Compliance, and Workflow Automation

The Call Settings panel is where you control how your AI handles phone calls—from privacy and call length to realistic sound effects and advanced automations. These features help tailor both the caller experience and backend workflows for your business.

Privacy & Compliance

Call Recording Toggle:
Turn call recording on or off. Disabling it can help you meet compliance needs (like HIPAA) where call storage is restricted.

Call Duration & Silence Controls

Max Call Time:
Set a hard cutoff (e.g., 10 minutes) to prevent excessively long or “playful” calls that waste voice minutes.

⏰ Tip: There’s no warning—the call simply ends when the limit is hit.
Silence Timeout:
Define how long a call can be silent (e.g., 2 minutes) before being automatically ended. Keeps things efficient and avoids “dead air.”

Background Noise & Volume

Ambient Noise:
Add realistic background sounds (coffee shop, convention hall, outdoors, etc.) for a more natural feel—or turn off for a distraction-free experience.
Volume Control:
Adjust the level of background noise to suit your needs.

Rules of Engagement (Conversation Start Behavior)

Dynamic Start (Default):
AI starts the conversation for inbound calls, but may wait for a user response on outbound calls—this feels more natural.
AI-Determined or Silent Start:
Optionally, set the AI to always speak first or always wait for the user to say something.
Intro Message:
You can set a word-for-word intro message for the AI, but be aware it might sound a little robotic.

Voicemail & Spam Detection

Voicemail Detection:
Enable to have the AI hang up if it detects an answering machine (“leave your message…”).
- Turn off if you want the AI to handle or take down voicemails.

Webhook Integrations

Inbound Call Webhook:
Rarely used, but can trigger external systems (e.g., notify a team or start a CRM process) the moment a call comes in.
Post Call Webhook (Highly Recommended!):
Fires after a call ends, sending detailed call data to a URL (like a workflow or automation platform).
- Includes: call summary, direction, phone numbers, contact ID, call recording URL, transcript, and extraction results.
- Lets you automate follow-up, send notifications, trigger advanced analytics, or update CRM records instantly.

🔗 Pro Tip: The post call webhook is a game changer for automating post-call tasks—everything from owner notifications to custom follow-ups or data-driven workflows.

Click Here to Learn Post -Call Webhooks