Purchasing Your AI Assistant's Phone Number 📞

1. Platform Number vs. Imported Number

• Platform Phone Numbers: US-only, easy to buy and manage directly in your AI builder, $2.50/month.
  
  

• Imported Numbers: For international numbers or advanced scenarios (like text + voice on one number), see the “Platform phone numbers vs imported” documentation.
  
  

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2. Buying a Platform Phone Number

Steps:

1. Go to Numbers Tab:
   In your AI builder, click on the Numbers tab.
   
   

2. Buy a Number:
   
   

   • Click Buy a Number.
     
     

   • Enter a US area code (e.g., 415 for San Francisco).
     
     

   • Click Buy Number.
     
     

   • The system will automatically assign you a number in that area (random selection).
     
     

3. Pricing:
   
   

   • Each platform number is $2.50/month (USD).
     
     

   • Platform numbers are US-only.
     
     

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3. Assigning the Number to an AI Assistant

From the Numbers Tab:

• Find your new number in the list.
  
  

• Click the ellipsis (…) options menu next to the number.
  
  

• Assign it to the AI assistant (agent) you want.
  
  

• Click Save Changes.
  
  

Or, from the Assistant:

• Go to the Assistants tab.
  
  

• Click on your assistant to edit it.
  
  

• Find the phone number slot (usually in the main settings or sidebar).
  
  

• Click to open the numbers tab.
  
  

• Select the number you want, then assign it to the agent.
  
  

• Save Changes.
  
  

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4. Inbound and Outbound Calling

• Inbound:
  Anyone who calls the number will reach your AI assistant.
  
  

• Outbound:
  When your AI makes calls (e.g., via workflow or manual call), it uses this number unless you use a number pool for number rotation.
  
  

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5. Status & Health

• You’ll see details like verified status, caller ID, and any flags like "spam."
  
  

• If your number gets marked as spam (especially for outbound), consider replacing it with a new one.
  
  

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6. Number Pools

• For advanced needs (like rotating numbers for high-volume outbound), check the documentation on number pools.
  
  

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Summary Table

 

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Tip: Platform numbers are the fastest and simplest way to get started for US-based calling. For international use or more flexibility, look into imported (Twilio, etc.) numbers.